Add-On / GEM-Ticket
Tenant Ticket System for Property Management

With this feature, tenants can easily submit maintenance requests, report issues, or ask questions directly from their portal or mobile device. Each submission automatically generates a service ticket, which is then routed to the appropriate staff or contractor for resolution.

Key Capabilities:

• Online & Mobile Submission – Tenants create tickets via web or mobile, ensuring 24/7 access
• Automated

  Assignment – Tickets are assigned based on category (e.g., plumbing, HVAC, cleaning)

• Status Tracking & Notifications – Real-time ticket updates with automated email/SMS notifications
• Internal Notes & History –

  Staff can add internal comments, attach images or documents, and track past communications

• Performance Analytics – Generate reports to monitor response times, recurring issues, and staff productivity

• Improves tenant satisfaction with faster and more transparent service
• Enhances operational efficiency by reducing manual coordination
• Increases accountability across teams with clear audit trails
• Helps property managers maintain compliance with service-level agreements (SLAs)